Privacy Policy

Who we are

IGNYTE Consulting, 135 Village Green Sq., Toronto, Ontario, Canada. Questions about this policy or your information: support@ignyteconsulting.com.

What we collect on this website

• Contact and quote forms: the name, email, company and message you type, plus the page and campaign you arrived from, so we can reply.
• Client portal: login credentials (passwords stored as bcrypt hashes) and the service records we keep for you as a client.
• Server logs: IP address, browser type and pages requested, kept by our hosting provider for security and troubleshooting.

We do not run third-party advertising trackers on this site.

The IGNYTE newsletter

The newsletter is free and optional. Here is exactly what happens when you subscribe.

What we collect

• Your email address (required), first name, and optionally your company and an interest area such as healthcare or legal.
• A consent record: the date and time, the form you used, the version of the consent wording you saw, your browser type, and a one-way hash of your IP address. We keep the hash, not the address, so we can prove consent without storing where you connected from.

Double opt-in

We send one confirmation email first. Nothing else is sent until you click the link in it, which expires after 48 hours. If you do not confirm within 30 days, the address is deleted by a routine clean-up; only the anonymous consent entry (no email address) remains.

What we track when you read an issue

• Opens: each email contains a small image hosted on our own domain. Loading it tells us the email was opened. Many mail apps load images automatically or through a privacy proxy; we flag those as machine opens and report them separately.
• Clicks: links in the email pass through our own domain first so we can count which topics readers find useful, then forward you to the destination. Links to our own site carry standard UTM tags.
• Archive page views: a count of visits to each issue page at /newsletter.
• Delivery events: our email provider tells us when a message bounces or is reported as spam, so we stop sending to that address.

Tracking links contain a signed identifier only, never your email address or name. IP addresses on tracking events are hashed before storage. All of this data is stored in our own database in the newsletter system; the provider only relays the messages.

Who processes the email

Messages are delivered by Resend (Resend, Inc., United States) acting as our processor under contract. Your email address and the message content pass through their systems in order to be delivered. We do not sell or share the list with anyone else.

Unsubscribing and preferences

Every issue has an unsubscribe link and supports one-click unsubscribe in Gmail, Apple Mail and Outlook. Unsubscribing takes effect immediately and is never reversed automatically. You can also change your interest area or unsubscribe from the preferences link in any issue, or email support@ignyteconsulting.com.

Retention

Unsubscribed addresses are kept on a suppression list so we do not email you again, along with the consent history that shows when you subscribed and unsubscribed. Engagement events are kept for reporting and pruned after 24 months. You can ask us to delete your record entirely at any time.

Your rights

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing support@ignyteconsulting.com. We respond within 30 days. If you are not satisfied you may contact the Office of the Privacy Commissioner of Canada.

Security

The site is served over HTTPS. Portal passwords are hashed with bcrypt. Newsletter confirmation tokens are stored only as hashes and tracking tokens are cryptographically signed so they cannot be guessed or altered.

Changes

If we change how the newsletter collects or uses information we will update this page and the consent wording version shown on the signup form, and, where the change is material, tell subscribers in the next issue.